Meet the team at Serra Chrysler Dodge Jeep Ram Traverse City
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Mike West
Sales Manager
Department: Management Team
Greetings, My name is Michael West, and I'm a Sales Manager with 25 years of experience. Beyond my professional accomplishments I enjoy spending time with my wife Jessica and my two children Mason ...
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Susan Freshour
Customer Advocate
Department: Business Development Representatives (BDC)
Hi! I’m Susan. I am a Customer Advocate and Appointment Coordinator here at Serra Traverse City. I am originally from Walled Lake, Michigan and I attended Walled Lake Central High School. I enjoy pro...
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Eric Cram
Sales Consultant
Department: Sales
Rating: 5.0 / 5 (110 ratings, 78 reviews)
As a 28+ year Sales Consultant for Serra Traverse City, I am passionate about sharing my expertise with clients. Building strong relationships and providing honest guidance are my top priorities. Wit...
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Bill Pasik
Parts Consultant
Department: Parts
As an experienced Parts Consultant with a decade of tenure at Serra Traverse City, my unwavering commitment to finding solutions and exceeding customer expectations defines my role. Driven by a passio...
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Felicia Whittaker
Customer Advocate
Department: Business Development Representatives (BDC)
I am brand new to the industry (December 2019), but I am thankful to begin my career here at Serra Traverse City. I understand the importance of excellent customer service, and I go that extra mile to...
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Michelle Smith-ronk
Recruiter/Compliance
Department: Administration & Business Office
As a long-time employee of Serra Traverse City, progressing to my current position of Recruiter and Compliance Officer, I bring a sense of responsibility and genuine care for my colleagues. My charact...
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Dave Kelsey
CDJR Service Manager
Department: Management Team
As the Service Manager at Serra Traverse City, I am committed to putting people on the road to success. With a passion for helping others keep moving, I strive to ensure that every customer receives e...
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Jackson Vanskyhock
Service Advisor
Department: Service
Rating: 4.9 / 5 (825 ratings, 538 reviews)
As a highly sought-after Service Advisor with four years of experience at Serra Traverse City, I have built an unwavering reputation based on trust and unwavering commitment. My clients value my appro...
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Miles Robertson
Chrysler Parts Manager
Department: Parts
As a seasoned Parts Consultant with 14 years of experience, I firmly believe that reputation is paramount in any industry. My passion lies in interacting with genuine individuals, building lasting rel...
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Patrick Burley
Sales Consultant
Department: Sales
Rating: 5.0 / 5 (119 ratings, 91 reviews)
As a Sales Consultant at Serra Traverse City, I'm passionate about building meaningful relationships that drive successful outcomes for our clients. Originally from Traverse City, I've spent 27 years...
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Jeremy Wood
Business Development & Technology Manager
Department: Management Team
As a Business Development & Technology Manager, I am recognized for exceptional execution and an unwavering commitment to delivering high-quality digital solutions. My primary focus is on driving digi...
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Joseph Domanick
Sales Consultant
Department: Sales
Rating: 5.0 / 5 (3 ratings, 2 reviews)
Hi, I'm a Sales Consultant here at Serra Traverse City! For the past ten years, I honed my customer service skills in the high-end private golf industry, learning to anticipate and exceed expectation...
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Lydia Loveland
Customer Advocate
Department: Business Development Representatives (BDC)
I’m a Customer Advocate here at Serra Traverse City. I’m originally from Traverse City, and while I haven’t had kids yet, it's always been my dream to adopt or foster children. I want to give them a l...
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Lauren Piedmonte
Customer Advocate
Hi, I'm a Business Development Representative at Serra Traverse City. I'm originally from Rockford, but moved to Traverse City 12 years ago, and love living here. I graduated from Grand Valley State ...
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Connie Walter
Customer Advocate
Department: Business Development Representatives (BDC)
Hi, I'm a Business Development Representative at Serra Traverse City. This is my first role in the auto industry, but I bring a strong work ethic and a positive attitude. I'm originally from Traverse...
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Tim Wheelock
Service Advisor
Department: Service
Rating: 4.9 / 5 (209 ratings, 154 reviews)
I'm a Service Advisor with five years of experience at Serra Traverse City. I'm originally from Traverse City and I'm passionate about providing excellent customer service and ensuring a positive exp...
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Michelle Rayner
Customer Advocate
Department: Business Development Representatives (BDC)
Welcome to Serra Traverse City! We have all of your vehicle needs here Sales, Service and Parts. We provide great customer service to all of our guests and proudly serve our community. I joined our ...
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Ellian Schichtel
Sales Consultant
Department: Sales
Rating: 5.0 / 5 (5 ratings, 4 reviews)
Hi there! My name is Ellian Schichtel, and I am from Lake City, MI. I studied at Ferris State University, and I am brand new to the automotive industry. I bring a strong dedication to customer service...
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Tony Kline II
Parts Consultant
Department: Parts
Born and raised in Detroit, I've got over a decade of experience in the automotive world, specifically as a Parts Consultant. You could say it's in my blood, between working on motorcycles as a certif...