About Tim
I'm a Service Advisor with five years of experience at Serra Traverse City. I'm originally from Traverse City and I'm passionate about providing excellent customer service and ensuring a positive experience for everyone. I'm honest, hardworking, and dedicated to resolving customer issues efficiently and effectively. Clear communication and setting clear expectations are key to my approach. Outside of work, I enjoy spending time with my three kids, playing golf, basketball, and football, and catching Detroit Lions games. I'm happy to chat about sports, family, or anything else that comes up.
Customer rating
4.9 / 5 based on 364 ratings (263 written reviews)
Recent reviews
Tim was very helpful. Just an oil change and tire rotation but he helped me with a warranty issue also.
— Lee D. ,
I’ve dealt with Tim a couple of times and he is always nice. He shows empathy and really tries to help
— Darnell G. ,
Tim was very professional and kept me informed on the progress of my service.
— Louis G. ,
Everything was great!
— Paul P. ,
Wonderful!
— Lucie M. ,
Excellent
— Kevin S. ,
Great
— Gregory M. ,
He was great. Took an hour and a half for an oil change. He gave me a bit of a discount.
— James M. ,
Great! Friendly, informative, took care of all the details, and made sure it was ready for me to drive home.
— Sharon A. ,
Good
— Randy R. ,