About Tim
I'm a Service Advisor with five years of experience at Serra Traverse City. I'm originally from Traverse City and I'm passionate about providing excellent customer service and ensuring a positive experience for everyone. I'm honest, hardworking, and dedicated to resolving customer issues efficiently and effectively. Clear communication and setting clear expectations are key to my approach. Outside of work, I enjoy spending time with my three kids, playing golf, basketball, and football, and catching Detroit Lions games. I'm happy to chat about sports, family, or anything else that comes up.
Customer rating
4.9 / 5 based on 209 ratings (154 written reviews)
Recent reviews
excellent. friendly
— James F. ,
Tim could not have been more friendly, communicative, and responsive related to my car issues. He helped get me a loaner vehicle and also provided updates along the way about parts/service progress, etc. Thanks Tim!
— Robert F. ,
He communicates well with minimal words, and appears to be quite competent.
— Andrew F. ,
Professional
— Bradley S. ,
All good
— Sherry C. ,
It went well except my wait was longer than I expected. Tim was great with me though and very professional about my wait time.
— Denise F. ,
All was good with the visit.
— Paul P. ,
Tim was very easy to work with and kept us updated on the progress of the service, price was also cheaper than another place in town.
— Shari R. ,
Great, as always!
— Amy T. ,
All was very good!
— Paul P. ,